Not satisfied with your purchase? You have a 14-day withdrawal period to return your jewelry in its original condition.
Below is the address to use for your return - we recommend using registered mail for shipping.

Nilaï Store Customer Service (Returns)
4 rue du Vieux Colombier
75006 Paris

Once your return has been received (with postal tracking as proof), the refund will be directly processed to the credit card used for the purchase within a period of 7 days. No purchases made on our e-shop can be refunded at Nilaï Store boutique.

All our jewelry is covered by a one-year warranty. If your jewelry is broken or damaged, we can give it a new lease of life. Simply send it via registered mail to the address mentioned below. We take great care of your jewelry, and pampering them sometimes takes time. Please allow up to 15 days for your jewelry to be returned to you (excluding holiday periods).

Nilaï Store Customer Service (Repairs)
4 rue du Vieux Colombier
75006 Paris

It doesn't matter, at Nilaï Paris all the rings are open and therefore adjustable in size.

You can therefore, according to your desires, wear them on the finger of your choice and above all offer one without having to know the size of the person for whom the gift is intended.

Our necklaces are very often adjustable with an extension chain and/or benefit from a chain with wide links which allow you to adjust the necklace as you wish. For more details on each of the models you can contact us by message.

As an indication below a suggestive drawing of the different lengths of necklace and jumper. Of course it will also depend on your neck circumference.

For the moment Nilaï Paris does not offer to be able to engrave a jewel and/or a medal.

On the other hand, if you wish to acquire or offer personalized jewelry, we invite you to discover our INITIALES By Nilaï Paris offer.

No. But you will always have the possibility of clipping the small oval or round carabiner on the jewel of your choice.

Our jewelry is gilded with fine recycled 24K gold on a brass base.

Our jewels in their silver finishes are plated in Rhodium on a brass base.

And all of our stones are natural, so their shapes and colors are unique and may vary from piece to piece.

The brilliants we use are zircons and/or swarovski© crystals

Discover the step-by-step return procedure. Following the return of the product, the refund of your order will be made within 14 days maximum.

Step 1

In your customer area, go to the section: My orders.

Select "Make a return" next to the order concerned and follow the return instructions indicated on the page at this stage.

2nd step

Go to the "My returns" tab in your customer area to download your prepaid return label.

Step 3

Place the products to be returned in the original box (or in the box of your choice).

You must enclose the invoice or a copy in the box. Close the box properly and stick the return label on the box.

Step 4

Then choose the place where you want to drop off the parcel: at a post office, at a merchant in the So Colissimo or Mondial Relay network.

Once we receive your return, we will process the refund. The waiting period for your refund to be issued is one week. It will therefore take a maximum of 15 days for your refund to appear in your bank account.

If you wish to make an exchange, you will have to place a new order.

Shipping costs are not refunded, except in the following cases:

Receipt of a non-compliant product, which does not correspond to the initial order.

Receipt of a defective product.

If you are in one of these cases, we invite you to contact us via the contact form in order to report this incident to us.

We do not exchange. We invite you to return your item to receive your refund and place a new order.

Please respect the return procedure by registering your return from your customer account.

Once we have received your return in our warehouse, please wait a maximum of one week before the refund is processed.

This delay is due to the inspection of our returns. Indeed, each returned item is thoroughly inspected and analyzed upon arrival. If our quality control team is not satisfied with the condition of a returned item (for example: presence of signs of wear or an item that has already been worn), and if we are unable to return it to stock, the return will be refused and the item will be returned to you after payment of the shipping costs at your expense.

Once the return has been inspected and accepted, you will be refunded to the payment method you used when placing your order. Depending on your bank, the transaction may take up to ten business days to appear in your bank account.

If you have returned an order, you will be refunded to the same payment method you used for purchase.

For example, if you paid by credit card, you will be refunded directly to your bank account.

When you return an order, the waiting period for your refund to be made is 10 to 15 days maximum.

Once the refund has been made, depending on your bank, the transaction may take a few days to arrive in your account. It will therefore take a maximum of 15 days for your refund to appear in your bank account.

Shipping costs are not refunded. They are only if the return is motivated by:

- The receipt of a non-compliant product, which does not correspond to the initial order.

- Receipt of a defective product

Home delivery with Colissimo 4-5 working days

Relay point delivery with Mondial Relay - 4-5 working days

Express delivery with Chronopost (24H) - 48H working

24-hour in-store delivery - Boutique Nilaï Store 4 rue du Vieux Colombier 75006 PARIS

You can pay for your order by:

• Payline
• Paypal (by credit card or via a Paypal account)
• In three installments free of charge from €80 with Scalapay

We advise you to contact your bank to ensure that your means of payment is working properly. If there is no problem to report, contact us via the contact form for assistance. Our team will be happy to answer your questions!