Refund policy


Not satisfied with your purchase? You have a 14-day withdrawal period to return your jewelry in its original condition. Below is the address to use for your return — we recommend using a tracked letter for shipment.

Nilaï Store Customer Service (Returns) 4 rue du Vieux Colombier 75006 Paris


Once we receive your return (as confirmed by postal tracking), the refund will be directly issued to the credit card used for the purchase within 7 days. Please note that no purchases made on our e-shop can be refunded at the Nilaï Store boutique.